Privacy Policy

1. Introduction

ReelsLab ("we," "our," or "us") operates the ReelsLab service and related websites and applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using ReelsLab, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Account information: Email address, display name, and password (hashed) when you create an account.
• Usage data: How you use the service, including prompts you submit, generated content (scripts, videos), and feature usage for providing the service and improving it.
• Payment information: Billing is processed by Stripe. We do not store full payment card numbers; Stripe handles payment data in accordance with their privacy policy.
• Technical data: IP address, browser type, device information, and similar technical data necessary for security and operation.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the ReelsLab service
• Process transactions and manage your account and subscription
• Generate AI-powered content (e.g., scripts, narration) based on your prompts
• Store and serve your created reels and related data
• Improve our service, fix issues, and develop new features
• Send service-related communications (e.g., account or billing notices)
• Comply with legal obligations and protect our rights

4. Third-Party Services

We use third-party services that may receive or process your data:

• Supabase: Authentication and database storage (account data, reels metadata, usage).
• Stripe: Payment processing; see Stripe's privacy policy for how they handle payment data.
• OpenAI: AI script generation and related processing; prompts and generated content may be processed by OpenAI in accordance with their data usage policies.
• Other providers: We may use additional services for hosting, analytics, or support; they process data only as needed to provide the service.

We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain your account data and created content for as long as your account is active. You may delete your account and request deletion of associated data. We may retain certain information as required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

6. Security

We implement reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also have the right to lodge a complaint with a supervisory authority.

8. Children

ReelsLab is not intended for users under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

9. Changes

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Continued use of the service after changes constitutes acceptance of the revised policy.

10. Contact

For questions about this Privacy Policy or our data practices, contact us via the feedback form in the app or at the contact details provided in the ReelsLab service.